EN
Remote Hands Service
Supporting customers with a wide selection of services
Standard status check service in the event of malfunction
We offer "Basic Remote Hands Service" as our standard service in the event of equipment’s failure or malfunction. We perform a basic procedure to identify and deal with the problem according to the maintenance manual submitted by the customer. This service will identify the problem in advance prior to you arrival at the site.
A wide selection of services for customers in distant locations
Proxy service is available with our "Advance Remote Hands Service". This service includes customer’s equipment operations, kitting, mounting, and escorting vendors arranged by customer at the site.
Regular and irregular tasks
Aside from the regular scheduled tasks, we also provide the irregular tasks and deal with the unscheduled sudden tasks and requests as well.
2 price plans to choose from that best suits your needs
Monthly plan, for regular specific tasks, and prepaid ticket plan are available. Prepaid plan is for customers who wishes to purchase tickets for necessary instances only. You can choose a plan that best suits your needs.
Service List
| Services | Items |
|---|---|
| Basic Remote Hands | Indicator light status check | Power management (OFF/ON, plugging and unplugging of power cable, pressing the reset button) |
| Advanced Remote Hands | LED status check Regular/Irregular visual checking of equipments’ LED lights |
| Network cable replacement Regular replacement of back up media and cleaning of equipment |
|
| Attending to vendors Escorting vendors etc. to customer’s rack |
|
| Inventory management Inventory of equipment installed in customer's rack |
|
| Parts replacement（HDD/SFP) Replacing parts of the equipment (HDD・SFP module) |
|
| Equipment replacement/relocation Replacing failed equipment, relocation to the assigned rack |
|
| Cabling Cabling and wiring inside the rack and/or through the adjacent racks |
|
| Kitting The data center operation team will perform the setup procedure, from receiving of equipment, inspection, mounting, labeling, initial set up, and cabling. We’ll have it assembled until the customer can operate remotely |
|
| Instruction guide/manual creation Create and update the guide/manual of remote hands services on behalf |
The available works vary by data center.
Aside from the proxy services offered, we also implement and support necessary tasks such as internal monitoring (walk-through on-site witnessing, etc.)
Contact us
Back to Top